These Terms of Service are entered into by and between Short Line Holdings Ltd., doing business as Teller County Locksmith (“Company”), and the individual or entity requesting service (“Client”).
Company provides mobile vehicle unlock services. Services are limited to gaining entry to locked vehicles.
Company does not provide new keys, key cutting, key programming, transponder programming, rekeying, ignition repair, residential lockout service, commercial lockout service, safe service, alarm service, or access-control service.
Client represents that Client has lawful authority to request access to the vehicle. Client must provide valid identification and reasonable proof of authorization upon request, including but not limited to registration, insurance, rental agreement, title, or permission from the lawful owner or responsible party.
Company may refuse or discontinue service if authorization cannot be reasonably verified.
Service is generally available for cars, vans, trucks, SUVs, and RVs.
Company does not provide service for convertibles, vehicles with frameless door glass, Teslas, Cybertrucks, or vehicles where the technician determines that entry presents an unreasonable risk of damage or failure.
Company has sole discretion to determine whether service can be safely performed and what tools, methods, and access points are appropriate. Company may refuse service due to vehicle condition, location, weather, safety concerns, lack of authorization, or other circumstances determined by the technician.
Payment is due immediately upon completion of service. Accepted payment methods include USD, Euros, major credit cards, Diners, Venmo, Apple Pay, and Google Pay.
Unpaid balances may be referred for collection. Client is responsible for collection costs, court costs, and reasonable attorney fees to the extent permitted by law.
Client may cancel without charge within five (5) minutes of dispatch. Cancellation after that period, cancellation after arrival, inability to locate Client, incorrect location, misidentified vehicle, refusal or inability to provide authorization, or unsafe conditions may result in a service call fee of up to $100.00.
Any ETA is an estimate only. Response time may be affected by distance, weather, road conditions, traffic, parking access, current service calls, construction, emergency activity, private-property access, or inaccurate location information.
If Company accepts the vehicle for service and cannot gain entry using ordinary vehicle unlock methods, no unlock service fee will be charged.
This does not apply to cancellations, no-shows, refusal of service, lack of authorization, unsafe scenes, inaccessible vehicles, incorrect vehicle information, or circumstances outside the accepted unlock attempt.
Vehicle unlock work involves physical manipulation of vehicle doors, weather stripping, linkages, locks, and related components. Client acknowledges that vehicles may have pre-existing wear, prior damage, corrosion, brittle trim, weak linkages, damaged seals, tint, aftermarket parts, alarms, dead batteries, electrical issues, or other conditions not caused by Company.
Company is not responsible for pre-existing conditions, unrelated mechanical or electrical failure, alarms, towing, parking tickets, contents of the vehicle, or damage resulting from conditions not reasonably visible before service.
To the fullest extent permitted by law, Company’s total liability for any claim arising from a service call shall not exceed the amount paid by Client for the specific service giving rise to the claim.
Company shall not be liable for indirect, incidental, special, exemplary, consequential, or economic damages, including but not limited to lost wages, lost time, missed reservations, towing charges, rental vehicle costs, lodging costs, or emotional distress.
Client agrees to indemnify, defend, and hold harmless Company from claims, losses, damages, legal fees, or liabilities arising from Client’s lack of authority, incorrect information, unlawful request, property dispute, or breach of these Terms.
Company may refuse, delay, or discontinue service due to unsafe roads, severe weather, aggressive persons, animals, intoxication, police activity, poor lighting, unsafe traffic conditions, extreme terrain, or any condition the technician deems unsafe.
In any emergency involving a person, child, animal, fire, medical issue, or immediate danger, Client should contact emergency services first.
Client is responsible for providing accurate location information and complying with property rules, parking rules, valet rules, garage rules, hotel rules, casino rules, and any instructions from property owners or security personnel.
Company is not affiliated with any casino, hotel, property owner, parking operator, law-enforcement agency, or government agency.
These Terms shall be governed by the laws of the State of Colorado. Any legal action arising from the services or these Terms shall be brought in a court of competent jurisdiction in Teller County, Colorado, unless otherwise required by law.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in effect.
These Terms constitute the agreement governing the requested service. No verbal statement, estimate, or informal representation modifies these Terms unless confirmed in writing by Company.
Client accepts these Terms by requesting dispatch, accepting arrival, authorizing work, allowing service to begin, or accepting completion of service.